Unibet App FAQ — All Your Questions Answered in One Place

No. Each individual may only open one account. If multiple accounts are detected, all accounts may be suspended and any pending withdrawals may be cancelled. The unibet app strictly enforces its account policy.

KYC verification is not required at the point of registration. However, it must be completed before your first withdrawal. KYC typically requires a copy of your national ID or passport. The verification process takes up to 24 hours.

Some account details can be updated before KYC verification. However, once verified, your name and date of birth cannot be changed. To update your mobile number or email address, please contact customer support.

Yes, you can register via a mobile browser or the dedicated unibet app, available for both Android and iOS. To learn more, visit our App Page here.

You can submit a self-exclusion or account closure request from your account settings. Alternatively, reach out to us via live chat or email. Please withdraw any remaining balance before closing your account.

The unibet app supports mobile banking, bank transfers, debit cards, credit cards, and various e-wallet options. Popular mobile banking methods used in Bangladesh are also supported.

The minimum deposit on the unibet app varies by payment method. Mobile banking options generally have a lower minimum threshold, making it easy for new players to get started.

In most cases, deposits are credited to your account instantly. Mobile banking and e-wallet deposits generally update your balance within 1–5 minutes. Bank transfers may take up to 1 business day.

The unibet app does not charge any fees for deposits. However, your bank or payment provider may apply their own transaction fees — this is determined by their individual policies.

Start by refreshing the page. If the deposit still does not appear, wait 10–15 minutes and check again. If the problem continues, contact us via Live Chat with proof of your deposit (a screenshot or transaction number).

Yes. From the responsible gaming settings in unibet app, you can set daily, weekly, or monthly deposit limits. It is an effective way to stay in control of your spending. To learn more, visit our Responsible Gaming View Page.

Most withdrawal requests are processed within 24 hours. Mobile banking and e-wallets typically offer the fastest payouts. Bank transfers may take 1–3 business days.

Yes, KYC verification must be completed before any withdrawal can be made. This is mandatory to keep your account secure. The KYC process is typically completed within 24 hours.

The minimum withdrawal amount varies by payment method. Mobile banking options generally have a lower minimum. Check the withdrawal section in your account or contact customer support for exact figures.

You can cancel a withdrawal request before processing begins. Once processing has started, cancellation is no longer possible. For immediate cancellation, please contact us via Live Chat.

Yes, but winnings from a bonus are subject to wagering or turnover requirements before they can be withdrawn. Each bonus has its own specific terms, which are clearly communicated at the time of claiming.

After registering on the unibet app, a 100% welcome bonus is automatically credited on your first deposit. No promo code required. The bonus may take a few minutes to activate.

A wagering requirement means you must bet a specified multiple of your bonus amount. For example, a 30x wagering requirement on a BDT 100 bonus means you need to place a total of BDT 3,000 in bets. The bonus balance becomes withdrawable only after the requirement is met.

The unibet app regularly offers reload bonuses, cashback deals, and seasonal promotions. Log in to see offers personalised for you, and check the bonus page regularly for the latest deals.

Every bonus has a set expiry period. If the wagering conditions are not met before it expires, the bonus balance will be automatically forfeited. Always read the terms and expiry date carefully before claiming a bonus.

Free spins are generally tied to specific slots games. The eligible games are clearly stated in the bonus offer. Attempting to use free spins on other games will not work.

Yes, unibet app is available for both Android and iOS. The app is fully optimized for mobile screens and all features work seamlessly on your device. To learn more, App Page here.

Yes, the Live Casino on unibet app is fully accessible on mobile. Live dealer games, roulette, blackjack — everything streams directly to your smartphone. Make sure you have a stable internet connection for the best experience.

The unibet app offers betting on 30+ sports, including cricket, football, tennis, badminton, and basketball. Special focus is given to Bangladesh cricket matches, the IPL, and World Cup events. Live in-play betting is also available.

Start by checking your internet connection. Try clearing your browser cache or restarting the app. If the issue persists, update the app to the latest version. Still having trouble? Let us know via Live Chat.

Many slots and casino games can be played for free in demo mode. It's a great opportunity for new players to learn the rules without spending any money. Winnings from demo mode cannot be withdrawn.

You are automatically enrolled in the VIP program upon registering on the unibet app. Points are earned with every bet placed, and accumulating points unlocks higher VIP tiers. For more details, VIP Page here.